In our efforts to reduce waste and decrease our environmental impact, embodying the values we truly believe in, we do not accept returns. Everything we produce is made-to-order, meaning that every single item purchased is specifically made for you and returned items cannot be resold. Please be sure you look at our size charts before you confirm your order.
You can follow the processing of your order in real time by accessing the Order View tool in your account on our Storefront or by clicking on the link in your order confirmation email.
All orders are dispatched from our Montreal office, located in Quebec, Canada. We provide shipping services across Canada and the United States through reputable carriers, namely Canada Post, USPS, and FedEx.
During the order placement process, you can choose a faster shipping method according to your preferences. The estimated time for delivery will be displayed while browsing the available shipping options during checkout.
Although every single product goes through thorough Quality Control before leaving, imperfections still happen at times. If you notice a defect or a discrepancy in sizing with one of your products, please submit a “Report Defect Request” through the “Report Defect” option available on the Order View platform.
We understand that picking a size can be difficult sometimes, which is why we offer the following information to help you make a decision.
Size conversion chart: You can find our size conversion chart by clicking on the ‘View size conversion chart’ tab on each product page. This chart is meant as a general guide only. The most accurate information we can provide you with regarding any product’s size will be its exact measurements available by clicking the “view size chart” button on each product page.
Product measurements: We provide detailed measurements for many of our products. You can find this information by clicking on the ‘View Size Chart’ tab. Measurements are taken by us as accurately as possible with products lying flat on a table.
You can add and remove products from your shopping bag before you checkout. On the checkout page you can enter a new address or select an address you have previously used. You can also select a shipping method, as well as enter your payment information. When you are ready to place your order, click confirm. Shopping at our Storefront is safe. Personal information provided on art-a- porter.com is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology.
Orders shipped outside of Canada are not subject to any sales tax.
You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox.
You can verify the status of your order by following the link provided to that effect in your order confirmation email.
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