Shipping policy

Shipping Policy

At Designs by Sherilyne, every garment is made-to-order. This means that when you place an order, your piece is not sitting in a warehouse—it is crafted specifically for you. This approach helps us reduce waste, honor our sustainability values, and ensure that you receive a one-of-a-kind creation.

Processing Time

  • Because items are made-to-order, processing times vary depending on the garment and fabric availability.

  • On average, production requires 10–20 business days before shipping.

  • You will receive an email confirmation with tracking details as soon as your order is complete and on its way.

Shipping Times

  • Shipping times depend on your location and the carrier.

  • Domestic U.S. orders typically arrive within 3–7 business days once shipped.

  • International orders vary by region and may take 2–4 weeks depending on customs clearance and carrier delays.

Global Shipping Constraints

We are committed to delivering your order as quickly as possible. However, please note:

  • Ongoing global tariffs, customs procedures, and shipping constraints may impact delivery times.

  • These factors are beyond our control, and we appreciate your patience as we navigate them.

  • If your order is delayed due to customs or tariffs, our team will assist you in tracking and resolving issues whenever possible.

Shipping Costs

  • Shipping costs are calculated at checkout based on destination, carrier, and package weight.

  • International customers are responsible for any customs duties, tariffs, or import taxes imposed by their local government.

Order Tracking

Once your order ships, you will receive a tracking number by email. Please allow 24–48 hours for the tracking information to update.

Lost, Damaged, or Delayed Packages

  • If your package is delayed, please check the tracking details provided.

  • If a package is lost or arrives damaged, contact us at info@designsbysherilyne.com and we will work with the carrier to find a resolution.

Questions?

We’re here to help. For any shipping-related questions, email us at:
📧 info@designsbysherilyne.com